What is the difference between BOBBI and Gorgias?

Personalized discovery: The agent recommends products based on each visitor's intent in real time.
Conversational guidance: Shoppers ask questions in natural language; the agent answers with grounded product information.
Native checkout: When the shopper is ready, BOBBI sends them to the merchant's own checkout — Shopify, etc.
Platform-agnostic: The same onboarding flow connects any supported platform; BOBBI normalizes the catalog internally.
Lightweight integration: No theme rewrite — BOBBI runs alongside the existing store on a custom domain or subdomain.

Gorgias is a customer support and helpdesk platform. BOBBI is a conversational Smart Store for Shopify that guides each visitor to the right product on your storefront and checks out on your own native Shopify checkout. They address different parts of the journey.

Is BOBBI an alternative to Gorgias?

It depends on what you need. For guiding shoppers to the right product on your storefront, BOBBI is the better fit. For customer support and helpdesk platform, Gorgias remains its own tool. Many stores use both together.

Can I use BOBBI and Gorgias together?

Yes. BOBBI runs in parallel with your existing Shopify store and uses your native checkout, so it complements Gorgias rather than replacing it.

Does BOBBI replace my Shopify store or checkout?

No. BOBBI adds a conversational storefront layer and always sends shoppers to your own native Shopify checkout. Your catalog, payments, and theme stay as they are.

BOBBI vs Gorgias

Gorgias is a customer support and helpdesk platform. BOBBI is a Smart Store for Shopify, a conversational storefront that guides each visitor to the right product. Here is how they compare, when to choose each, and how they can work together.